Frequently asked questions about BMW – together with their answers.

What are your Showroom/ Service Center opening hours?

BMW Showroom Saturday - Thursday 9:00 AM - 9:00 PM
BMW Service Center Saturday - Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 1:30 PM

Can I purchase my car online?


The ultimate BMW buying experience is now online!

Our digital tools make it easy to own your next BMW without having to visit the showroom - from choosing a model, to final paper work, and paying for a vehicle in full via a secure money transfer using your bank account, Credit or Debit card.

1. Choose your model.
2. Reserve the car, apply for financing or pay the price in full.
3. Submit Personal and Payment Details
4. Confirm & Check Out.

How does trading in a car work?


This process is pretty easy, you are advised to:

1. Visit showroom for vehicle assessment.
2. Trade-in evaluation by our team of experts.
3. The trade-in's net value can go towards the purchase of a new car.

Can I book a service appointment online?


Yes! Please visit Service Online (bmw-jordan.com) to book your appointment.

When is my next service due?


Upcoming services are displayed in the “Central Information Display”.

1. My Vehicle Information
2. Vehicle status
3. Service requirements
4. Click on the individual service to know when/if they are due.

Yellow/orange color indicates that the car is due for service & the red color indicates that it’s overdue +.

Overdue services are covered for vehicles that has a valid Vehicle Service Contract.*

How much does normal service cost?


Our service advisors will provide an accurate number based on your service requirements.

What is the process of extending the warranty on my car or buying a service package?


All you have to do is send us an email with your contact number on bmwinquiries@ak.com.jo or contact our Service Center at 065803080 and our team will take your warranty extension forward.

What's the procedure for accident repairs?


The procedure of repairing your BMW depends on the severity of the accident.

1. For cars with minor accidents: 
First, we recommend that you check your insurance repairs (claims & coverage) together with the police report then book a repair appointment with the Service Center for inspection.

2. For cars with major accidents: 
It is advisable to finalize legal issues with the police department together with the insurance claims, and then have the car towed to the Service Center without any pre-bookings or appointments.

Where can I find the VIN/Registration Number?


The VIN (Vehicle Identification Number), also known as the chassis number, is usually visible on the bottom right corner of the windscreen. If not, you will find it on the back side of the vehicle registration card.